Wood & Well 1-Year Limited Warranty
Built for service. Backed by Wood & Well
Wood & Well warrants Grüver and Grüver+ to the original purchaser against defects in materials and workmanship under normal and intended use for one (1) year from the original date of purchase.
If your Grüver or Grüver+ experiences a covered defect during the warranty period, Wood & Well will, at its discretion, repair the product, replace the affected component, or replace the product with the same or a reasonably equivalent product.
What This Warranty Covers
This Limited Warranty covers defects in materials or workmanship that cause Grüver, Grüver+, or their permanent assemblies to fail during normal and intended use.
Coverage applies to normal home and professional bar use when the product is used for its intended purpose and cared for in accordance with Wood & Well’s instructions.
Examples of potentially covered defects may include failure of a permanent structural component, manufacturing defects in the handle or frame, or other failures attributable to materials or workmanship rather than wear, misuse, damage, or improper care.
What This Warranty Does Not Cover
This Limited Warranty does not cover:
- Normal wear and tear
- Replaceable blades or other wear components
- Blade dulling, wear, bending, chipping, corrosion, or damage
- Rust, corrosion, oxidation, staining, or water spotting
- Brass tarnish, oxidation, or patina
- Scratches, scuffs, dents, chips, discoloration, or other cosmetic changes
- Loose, worn, damaged, stripped, or lost removable screws or hardware
- Damage caused by dropping, impact, accident, misuse, abuse, or neglect
- Damage caused by improper cleaning, care, storage, or maintenance
- Damage caused by dishwashers or commercial warewashing equipment
- Damage resulting from prolonged exposure to moisture, citrus juice, salt, acids, cleaning chemicals, or other corrosive substances
- Damage caused by alteration, modification, unauthorized repair, or use of incompatible components
- Damage caused by use for purposes other than those for which the product was designed
- Loss or theft
Normal environmental and cosmetic changes are not manufacturing defects.
Replaceable Blades
Grüver’s citrus blades are replaceable wear components and are designed to be replaced as necessary.
Normal blade wear, dulling, chipping, bending, corrosion, staining, or other deterioration resulting from use is not covered under this Limited Warranty.
Replacement blades are available separately from Wood & Well.
Grüver+ Paring Knife
Grüver+ includes a fixed, sharp paring knife.
The blade cover must be securely installed over the paring knife before Grüver+ is used for peeling or citrus garnish preparation. The cover should be removed only when the paring knife is being used and replaced immediately afterward.
Damage or injury resulting from use of Grüver+ without the blade cover properly installed during peeling or garnish preparation is not covered by this Limited Warranty.
Normal wear, edge dulling, scratching, staining, corrosion, chipping, or damage to the paring knife resulting from use is not considered a defect in materials or workmanship.
Care and Maintenance
Grüver and Grüver+ are precision cutting tools and should be cared for accordingly.
Hand wash after use and dry thoroughly before storage.
Do not leave the tool wet or allow citrus juice, salt, acids, cleaning chemicals, or other corrosive substances to remain on it for extended periods.
Do not place Grüver or Grüver+ in a dishwasher or commercial warewasher.
Stainless steel is corrosion resistant, not corrosion proof. Rust, corrosion, staining, oxidation, or discoloration resulting from use, environment, storage, or care is not considered a defect in materials or workmanship.
Brass naturally changes appearance with use and exposure to the environment. Tarnish and patina are normal characteristics of the material and are not defects.
Making a Warranty Claim
To request warranty service, contact Wood & Well at info@woodandwell.com within the applicable warranty period.
Please include:
- Your name
- Order number or other proof of purchase
- A description of the issue
- Photographs clearly showing the condition of the product
Wood & Well may request additional information, photographs, or inspection of the product before determining whether a claim is covered.
Products should not be returned without first contacting Wood & Well and receiving return instructions.
Warranty Remedy
If a warranty claim is approved, Wood & Well will determine, at its discretion, whether to:
- Repair the product
- Replace the affected component
- Replace the product with the same product
- Replace the product with a reasonably equivalent product
Replacement products or components may differ in appearance, materials, finish, or design from the original due to changes in production, availability, or product development.
A repaired or replaced product does not begin a new warranty period. Coverage continues for the remainder of the original one-year warranty period, except where applicable law requires otherwise.
Shipping for Warranty Claims
Wood & Well will provide instructions for approved warranty claims.
Where Wood & Well requires the product to be returned for inspection or service, responsibility for shipping costs will be determined based on the circumstances of the claim and applicable law.
Wood & Well is not responsible for products returned without authorization or for return shipments that are lost or damaged in transit.
Original Purchaser
This Limited Warranty applies only to the original purchaser of the product from Wood & Well or an authorized Wood & Well retailer and is not transferable, except where applicable law requires otherwise.
Proof of purchase may be required.
International Purchases
This Limited Warranty applies to eligible products purchased internationally, subject to local laws and the practical availability of warranty service, replacement components, and shipping.
Customers may be responsible for shipping, customs duties, taxes, brokerage charges, or other costs associated with international warranty service except where applicable law requires otherwise.
Nothing in this Limited Warranty limits any mandatory consumer rights that apply in the purchaser’s jurisdiction.
Limitations
TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.
SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WOOD & WELL SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM A BREACH OF THIS LIMITED WARRANTY.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state, province, country, or jurisdiction.
Contact
For warranty questions or to submit a claim:
Wood & Well Barware
info@woodandwell.com